Before Your Visit
Welcome to our place—we’re here to challenge, engage, and inspire. With a blend of tradition and provocation, we create a unique experience for our visitors.
Ticket Information
Buying Tickets
The easiest way to buy tickets is online. That way, you can choose your own seat and pre-order food and drinks for intermission. The box office at the venue opens one hour before the performance begins. In the event of canceled or rescheduled performances, tickets and prepaid intermission meals will be refunded within one month. Refunds are processed automatically for online purchases; for purchases made at the box office, you must visit in person. Read more about our ticket purchase policies in our terms and conditions.
Means of Payment
At the box office, you can pay with a credit card, Swish, or a Norrlandsoperan gift card. Cash is not accepted. Online payments can be made with a debit card, Swish, invoice, or gift card.
Booking
If you are unable to purchase tickets online, we can help you book them. Please contact customer service, and we’ll assist you.
Exchange
You can change the date on your ticket if the performance is offered on multiple dates, subject to availability. You can make the change online on your ticket page; the fee is 30 SEK per ticket. The change must be made no later than three days before the performance.
Our Salons
Main stage
This is our largest stage, with a capacity of 470 people. Entrances are located on both Level 1 and Level 2 in the lobby. There is also a balcony with 30 seats. The seats are numbered.
The Concert Hall
Step into the concert hall and experience its acoustics. There are 509 seats, 62 of which are on the balcony. Entrances are located on Levels 1 and 2 in the lobby. Seats are numbered.
Black Box
Walk straight ahead through the lobby, up the small flight of stairs, and then turn left into the far lobby—that’s where you’ll find Black Box. Here, we adjust both the stage and auditorium sizes depending on the nature of the event. Black Box has 220 unnumbered seats.
The Studio Stage
You’ll find the Studio Stage next to the Black Box. Walk straight ahead through the lobby, up the small staircase, and then turn left into the far lobby. The Studio Stage has between 50 and 60 unnumbered seats. We rearrange the seating here depending on the nature of the event. If necessary, we also use the floor space with seating cushions—up to 30 in total.
The White Cube
Our public space for contemporary art is located in the upper lobby (an elevator is available) and admission is free.
Food & Drink
Nova’s Restaurant
Reserve a table in the dining room for a delicious dinner in a pleasant atmosphere. Reserve a table & choose a menu
Serving at the performance
You can buy coffee and other goodies in the bistro from an hour before the start and during the break. The menu includes wine, beer, soft drinks, snacks, home-baked pastries and light refreshments.
Pre-order intermission refreshments
Pre-order your intermission refreshments and avoid queues. You will receive a reserved table where your order is served. Please note: only cold drinks (+ any snacks: nuts, crisp bag or hot snacks) are ready for collection in the cloakroom on the lower floor, reserved table is not included. Add break products in connection with ticket purchases or at My Pages
A warm welcome!
Accessibility
Help with seating
If you have special seating needs in the theater, you’ll receive the best assistance by contacting us by phone, email, or in person. These needs can range from a hearing loop or wheelchair-accessible seating to extra legroom or an easily accessible seat.
Hearing Loop
Main stage; however, a hearing loop is available in rows 1–16 of the orchestra section.
The concert hall has a hearing loop available in row 1, rows 7–13, and row 15.
Black Box has a hearing loop system throughout the auditorium. Pick up a receiver at the Ticket & Visitor Desk.
For more information, contact Tickets & Visits.
Wheelchair Seats
If you need wheelchair-accessible seats, there are four seats in the theater, six seats in the concert hall, and two seats in the Black Box . You can find out which seats these are in our FAQs. These tickets can be booked at .
Parking for People with Disabilities
There are three parking spaces for people with disabilities at Operaplan, near the main entrance.
Accessibility
Wheelchair-accessible seating in the auditoriums, bistro, and bar is available on the ground floor. The entrance to the lobby and the box office is equipped with automatic door openers. There is an elevator to the White Cube and the upper lobby, but unfortunately it is not suitable for mobility scooters or larger wheelchairs.
Allergy
We strive to create a positive experience for all visitors. Please keep in mind that some people may be particularly sensitive to strong scents. We ask that you leave your perfume at home. This will help us create a pleasant atmosphere for everyone to enjoy. Thank you for your understanding!
Restroom
A wheelchair-accessible restroom with a changing table is located on the ground floor in the public lobby, across from the entrance to the women’s restroom. There are a total of nine restrooms on the ground floor and eight more on the upper lobby level.
The Friend Card
With the Kompiskortet, you can get 2-for-1 admission to concerts by the Norrlandsoperan Symphony Orchestra, as well as opera and dance performances. You can apply for a Kompiskortet if you are over 12 years old, live in the municipality of Umeå, and have an LSS decision.
Apply for the Kompiskortet (online application)
Tickets can be reserved by email:
Hours of Operation
The ticket office is open Tuesday through Friday from 12:00 p.m. to 2:00 p.m.
Phone: 090-15 43 00.
Frequently Asked Questions and Answers
Main Stage: 4 seats total.
- Two seats in the left orchestra section, rows 6–7, with the option of additional seats for companions.
- Two seats in the right-hand orchestra section, rows 6–7, with the option of additional seats for companions or guests
Concert Hall: 6 seats total.
- Six seats in the orchestra section, row 16, with the option of additional seats for companions.
Black Box: 2 seats total.
- A seat in the right-hand orchestra section, rows 5–6, with the option of an additional seat for a companion or guest.
- A seat in the left-hand orchestra section, rows 5–6, with the option of an additional seat for a companion or guest.
There is no dress code at the Norrlands Opera. Some visitors come in casual clothes, while others choose to dress up.
No, you don’t need to be familiar with the material, but it can be fun—and sometimes helpful—to have a little background information. Read more about the performances on the show pages, and feel free to attend the introduction, which is usually held half an hour before the show starts.
Your experience is uniquely yours. What you bring with you into the theater always depends on what you’ve been through and what you know beforehand. Sometimes it’s good to have some knowledge about what you’re about to see; other times, that knowledge gets in the way of the experience. You’re the best judge of that.
Our introductions are usually led by someone who knows a great deal about the performance. The purpose is to provide some insights into the work, so that you, as a visitor, can have an even richer experience.
Yes, we prefer that you leave your outerwear outside the salon—for everyone’s comfort. The coat check is free and staffed. PLEASE NOTE! Only small bags smaller than A4 size may be brought into the salon.
A bell rings three times. The third time you hear the bell, it’s high time to go inside.
Most of our performances do not allow latecomers, which means you will not be admitted once the doors have closed. This is because both the audience and the performers on stage may be disturbed. In some cases, it’s possible to slip in a little later during the performance. Our ushers know what the rules are in each situation.
Contact Novas Krog at: or by phone at: 090-20 66 480